The DRP program is designed to benefit insurance policyholders. The cost involved in repairing automobiles is better managed by reducing the claims handling time and costs. In addition, insureds are guaranteed that repairs will be done properly and to their satisfaction.

The insured is given the choice of taking the vehicle to the repair shop of their choice. If desired, the company will provide recommendations to the insured for DRP shops conveniently located near the insured’s residence or place of employment. Once the insured selects a shop, the vehicle is taken there at the insured’s convenience and work begins as soon as the insurance company is notified. The insured is also notified in writing that the repairs are guaranteed for as long as he or she owns the vehicle.

Before a repair shop is selected it is inspected by the insurance company in order to make sure that the shop meets strict criteria for necessary equipment, training, licensing and management. In addition, random inspections are conducted by insurance companies on work performed by direct repair shops to make sure that repairs are being completed properly.